Customer-Supplied Items Policy

Customer-Supplied Items & Engraving Policy

At Laser Artist Canada, we take great care with every item entrusted to us. However, not all materials, products or decorative finishes are suitable for laser engraving or personalization.

Specialty Coatings & Finishes

Some products feature powder coatings, metallic finishes, protective clear coats, paints, resins or other decorative treatments that may react unpredictably to laser engraving.

These finishes can sometimes discolour, bubble, crack, peel or become permanently damaged during the engraving process. This can occur even when the product appears suitable or has been successfully engraved elsewhere.

Customer-Supplied Items

We are happy to consider engraving customer-supplied items, subject to an assessment of their material, condition and finish.

We cannot guarantee the results of engraving on customer-supplied products, particularly where the material composition, manufacturing process or protective coating is unknown.

Some materials may contain hidden defects or weaknesses that cannot be identified through visual inspection.

Our Right to Decline Work

Laser Artist Canada reserves the right to refuse any engraving or personalization request where we believe there is a risk to the product, our equipment, or the health and safety of those involved.

We will not knowingly proceed with materials or finishes that we consider unsuitable or unsafe, even at the customer's request.

Risk & Responsibility

Laser engraving is a permanent process. Although we use appropriate techniques and take reasonable care, unexpected reactions, material defects or damage may occur.

Customers providing their own items acknowledge these inherent risks before work begins. To the extent permitted by applicable law, Laser Artist Canada is not responsible for damage arising from undisclosed material properties, hidden defects or unpredictable reactions of coatings and finishes, provided reasonable care has been exercised.

Nothing in this policy limits any rights or remedies that cannot legally be excluded.

Our Commitment

Our priority is to produce beautiful, lasting personalized products while treating your belongings with care. If we believe an item is unsuitable for engraving, we will explain our concerns and, wherever possible, suggest an alternative.